Interaction Design

Powerful software-intensive applications are often complex and demand considerable learning effort from individual users. The hidden cost for training is often high and can be considerably higher than the purchase price for hardware and software. The user perceives directly just the buttons, windows, menus, and other display and control elements of a dialogue system. The dialogue structure is abstract and not directly observable and assessable.

Dialogue design is carried out with the objective to optimise complex applications in a holistic manner for the tasks and preferences of the users.

Optimised dialogues have advantages

for users:

  • improved performance
  • reduced learning cost
  • reduced workload
  • fewer errors

for the producers of applications:

  • competitive advantage
  • reduced support cost
  • extended product lifetime
  • positive quality image

We have many years of experience in the development of dialogue systems where highest quality for the user is the primary objective. Our core competence is the development and optimisation of the dialogue structure of demanding user interfaces. This includes concept development, requirements analysis, prototyping, evaluation and design from a holistic perspective which observes technical, economic and user requirements.

Measures and key benchmarking parameters of competing products are indispensible as a baseline for product development and evolution.

For large purchasing projects it may be valuable to compare the user quality of products in a benchmarking study.

Take advantage of our experience!